Get In Touch:

(1) Email: contact@carexxx.net (Reply within 24h on weekdays, and reschedule to the next business day on weekends or holidays.)

(2) Our Customer team online Monday – Saturday, 9:00-18:00 PST

We value the online customer and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase.

 

What if I want to cancel my order?

1.You can request cancel your order within 12 hour after your payment is verified

2. In most cases, 98% of the time orders are processed and shipped within 48 hours (in stock items only) during the business week. Therefore, there is almost no way to cancel an order once it has been submitted.
3. If the order could not be canceled and you really do not need it anymore, please try to decline the package. If you are unable to decline the package, please follow the return policy.
4. After we refund you, it will take 1- 4 business days to receive your refund, depending on your credit card or original method of payment.

What is your return policy?

Due to the private nature of the items we sell, we are unable to return or exchange products unless faulty, flawed or damaged. (This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. )

The following scenarios:
（1）Duplicate orders due to operator error.
（2）Return due to change of mind.
（3）Return due to purchase of the wrong product.
（4）Return because you don’t need it anymore.
（5）Return due to the price.

What if an item is defective?

When you receive your package, promptly check the items to make sure the items are in working condition  If an item is found to be defective within 180 days of purchase,We will only refund or replace defective items. Please return the items within 30 days to our warehouse. so please keep all packaging for the 30 days return period. If you have any further questions or problems, please Email us at contact@carexxx.net

Please do not attempt to return your product without contacting us first, you can Email us at contact@carexxx.net and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item or refunding your money as original method of payment then helping you find the product you prefer.

 

What if the package is lost or returned?

1. If the parcel delivered to the destination address successfully, but you did not receive it, there is no refund will be provided.
2. If the parcel lost in transit, we will resend with the same item.
3. If the parcel delivered to a difference address, we will resend with the same item.
4. If a parcel returned because of the problem of the address or because the customer did not pick up the parcel in time, we will resend with the same item.
5. Returned due to force majeure factors, such as: customs return, post office return without reason, we will resend with the same item.
All the details, please send the messages to our customer service department for confirmation within 30 days of purchase.

What if I receive Incorrect Item?

If you believe we have shipped the wrong item, please contact us with the following information within 30 days of purchase:
(1) Pictures of the shipping label (the label is on the package)
(2) Pictures showing the SKU on the product’s plastic wrap bag
(3) Pictures of the entire package and the product

If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, We will send you the correct product or full refund ( if you don’t want we resent the correct item to you, we will full refund to you ).

1. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

2. If you don’t want keep the incorrect item, Please return the item to us . we will bear shipping fee. Please contact with our customer service before any returns. you can Email us at contact@carexxx.net and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number .

Before returning your adult product(s):

Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.

– Make sure you are using the correct batteries

– Make sure the batteries have been inserted correctly

– Try new batteries

– Make sure battery connectors are not wet or have moisture

– Hold controls for 3-5 seconds to turn on

– Contact our Customer Service Team for troubleshooting tips

 

How can we ship the defective or wrong item to Carexxx for return?

USA: Warehouse for return

ATTN: drc hue bui khoa (Carexxx)

Return Address: 31535 SE DODGE PARK BLVD

GRESHAM, OR 97080